UpCost

Support

Something broken, confusing, or missing? Email joshfred@icloud.com and a real person will reply.

Stuck right now

I'm locked out and I need my phone

Open UpCost and tap Break glass on the main screen. Everything opens immediately, free, no exercise. It's never refused — it's only counted.

If you want it all off permanently: Settings → Turn everything off. And if all else fails, deleting UpCost makes iOS lift every block automatically. You cannot be locked out of your own phone.

I blocked too many apps by mistake

Settings → Blocked apps → Change which apps are locked. Remove anything you shouldn't have picked. As a rule, leave Phone, Messages and Settings unlocked.

Counting

My push-ups aren't counting

Push-ups are counted by the front camera watching your face — not the proximity sensor, which is unreliable on every iPhone since the 14 Pro.

Lay the phone face-up on the floor, screen towards you, roughly a forearm's length below your chest so your face stays in frame at the top of the movement. Allow camera access when asked.

On the paying screen there's a live bar. Watch it as you lower — it should fill, and cross the marked line at the bottom of your push-up. Your first rep calibrates the range, so do one full, deliberate repetition to begin. The green dot means your face is being seen.

If the bar doesn't move: check the dot is green, that you're in shot, and that the room isn't dark. The camera needs to see your face.

Squats are miscounting

Hold the phone flat against your chest, screen outward, and move deliberately. Squat detection is the newest of the three and the least precise — if it's consistently wrong for you, please email me, as that feedback directly shapes the fix.

Can I change how I pay?

Yes, any time. Settings → How you pay switches between push-ups, squats and steps. You can also switch mid-set using the control on the paying screen — useful when you're in a meeting, in a suit, or on a train.

How it works

Why does the price keep doubling?

Because the first check of an app was never the problem. The fifteenth is. The price resets every night at midnight, so each day starts cheap.

You can soften or sharpen the starting point in Settings → Starting price — Gentle, Standard or Brutal. The doubling itself is the same at every setting.

Can UpCost see which apps I use?

No — and not by choice. Apple gives the app a sealed token instead of the names of the apps you picked. It cannot read them, and nothing is ever sent off your phone. That's also why the stats show your effort and time rather than a per-app breakdown.

Does it work if I force-quit the app?

Yes. UpCost puts the wall back up on its own when your paid window ends, whether or not the app is running.

Billing

How do I cancel?

On your iPhone: Settings → your name → Subscriptions → UpCost → Cancel. Subscriptions are handled entirely by Apple; UpCost never sees your payment details.

Break glass and the emergency reset are free forever, subscription or not. You will never be charged to get out.

I paid and it isn't unlocked

Open Settings → Plans and payment → Restore purchases. If that doesn't fix it, email me with the Apple receipt and I'll sort it.